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COVID-19 Statement Services & Engineering

We at BF Mulholland, are committed to providing the Dental market with excellent service and aftersales support.

Given the current uncertainty and unprecedented situation surrounding COVID-19, we wanted to proactively bring to your attention, some of the considerations when reviewing your practice business continuity plans and their effectiveness.

Our team of professionals delivering services directly to your practice in the form of product supply, equipment supply, maintenance of and compliance support, are perfectly placed to support you through such uncertainty.

We have robust, well tested business continuity plans reaching across our office locations in Crumlin & Dublin.

They include; remote working for all our back-office functions to ensure vital continuity of in-field support in the event of equipment failure

For us to manage priority calls, you can expect a different level of triaging when calling into to our helpdesk.

If you make the decision to close your practice or the respective UK and Ireland Regulators enforce Dental Emergency Care only, irrespective of the duration we ask you to follow our comprehensive checklist (available on request) to reduce the risk of equipment failure and further potential financial loss when you return to full operation.

On the back of the current uncertainty we are quite sure all practices will be looking to recover by increasing patient throughput, which means your reliance on equipment maintenance compliance requirements, will be heightened.

To this end, and in addition to our checklist you may wish to book in any planned preventative maintenance or statutory engineering works, whilst your practice may be seeing a lesser number of patients.

Not only does this utilise surgery down time to maximum effect, increase the probability of your equipment’s smooth operation as well the requirements of your practice insurance but it also maximises surgery uptime in the immediate future.

All of which, are current “Key Lines of Enquiry” to demonstrate compliance requirements.

As you know we also have our handpiece and small equipment division who are on hand to service these items. It is business as usual for our team so feel free to send your equipment and they will service this for you.

Our customer services teams are here to support you on any requirements you have.

Please do not hesitate to get in touch.

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